UK Mainland Orders are generally despatched within 1-3 working days please allow 7 days before contacting us. 

Delivery Costs 

UK Min Charge £1.00 Max Charge £12.00 or £3.50 per Kg First Class Recorded

Europe Min Charge £3.00 or £6.00 per Kg Air Mail Recorded

Rest of the World Min £4.00 or £10.00 per Kg Air Mail Recorded

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. 

VAT

VAT is a UK Sales tax that has to be charged to customers resident in the European Union (EU). All prices on our website include VAT at 20%, where applicable.

Customers outside the European Union (EU) If you live outside of the EU, we will automatically deduct VAT from your order during the checkout process.

Payment Options

Online We accept Visa, MasterCard, Visa Electron Eurocard, American Express and Maestro cards We operate a SECURE shopping site and utilise 40 bit SSL encryption technology in conjunction with a secure server to ensure the security of your credit/debit card number.

Offline We accept Visa, MasterCard, Visa Electron and Maestro cards Simply phone us on UK Free Phone 0800 588 4005 International +44773521424 to place your order Mon – Sat 9.30am -5.00pm GMT

Cheques/Postal Orders Simply send the cheque/ Postal Order (In UK Pounds Sterling) with the order to the address below (Please remember to add the postage).

We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee.

If you need to reach us, please email us on mail@needlecraftexpress.co.uk, alternatively, you can call on Free Phone 0800 588 4005 or International +441773 521424 or fax us on +44 (0)1773 521424 or write to us at Needlecraft Express, 28-30 King Street, ALFRETON, DE55 7AG.

Needlecraft Express does not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item.

We guarantee to the customer that our goods will be in good order upon arrival. However, in the event of faulty goods or breakages please inform us immediately (within 14 days) by email or telephone and state whether a replacement, credit or refund is required. 

We will provide a full refund and any postage costs incurred in returning the goods, if the return is a result of our error we made in fulfilling your order. This does not affect your statutory rights. Our primary aim is to satisfy our customers.

If you are not 100% satisfied with your goods please return them to us for refund within 7 days of delivery. Please ensure that the goods are returned to us complete with all relevant packaging in an unused and re-saleable condition. Goods should be returned to us, at your cost, to the above address.

We advise you to ensure the goods are adequately insured during the return journey. If you have not returned the goods within 14 days of cancellation or requested us to arrange collection we will assume you wish to keep the goods.