UK Mainland Orders are generally despatched within 1-3
working days please allow 7 days before contacting us.
UK Min Charge £1.00 Max Charge £12.00 or £3.50 per Kg First
Europe Min Charge £3.00 or £6.00 per Kg Air Mail Recorded
Rest of the
World Min £4.00 or £10.00 per Kg Air Mail Recorded
If your item is not in stock, we will back order for you.
You will always be emailed with the option to cancel your order if you would
rather not wait.
VAT is a UK Sales tax that has to be charged to customers resident in the
European Union (EU). All prices on our website include VAT at 20%, where
outside the European Union (EU) If you live outside
of the EU, we will automatically deduct VAT from your order during the checkout
We accept Visa, MasterCard, Visa Electron Eurocard,
American Express and Maestro cards We operate a SECURE shopping site and utilise
40 bit SSL encryption technology in conjunction with a secure server to ensure
the security of your credit/debit card number.
Offline We accept Visa, MasterCard, Visa Electron and Maestro cards
Simply phone us on UK Free Phone 0800 588 4005 International +44773521424 to place your order Mon – Sat 9.30am -5.00pm
Orders Simply send the cheque/ Postal Order (In UK
Pounds Sterling) with the order to the address below (Please remember to add the
We guarantee your satisfaction. All of our products come with a 30 day no
If you need to reach us, please email us on
firstname.lastname@example.org, alternatively, you can call on Free Phone
0800 588 4005 or International +441773 521424 or fax us on +44 (0)1773 521424 or
write to us at Needlecraft Express, 28-30 King Street, ALFRETON, DE55 7AG.
Needlecraft Express does not disclose buyers' information to third parties.
Cookies are used on this shopping site to keep track of the contents of your
shopping cart once you have selected an item.
We guarantee to the customer that our goods will be in good
order upon arrival. However, in the event of faulty goods or breakages please
inform us immediately (within 14 days) by email or telephone and state whether a
replacement, credit or refund is required.
We will provide a full refund and any postage costs incurred in returning the
goods, if the return is a result of our error we made in fulfilling your order.
This does not affect your statutory rights. Our primary aim is to satisfy our
If you are not 100% satisfied with your goods please return them to us for
refund within 7 days of delivery. Please ensure that the goods are returned to
us complete with all relevant packaging in an unused and re-saleable condition.
Goods should be returned to us, at your cost, to the above address.
We advise you to ensure the goods are adequately insured during the return
journey. If you have not returned the goods within 14 days of cancellation or
requested us to arrange collection we will assume you wish to keep the goods.
Needlecraft Express is a trading name of Sew-n-Sew Needlecraft, 28-30 King Street, ALFRETON, DE55 7AG. VAT Reg No. 716 3805 38
You can now recycle your old electricals with us.
If you’re buying a new electrical item, we will recycle your old one for free
Unwanted electrical equipment is the UKs fastest growing type of waste.
Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle, electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and also human health.
We can help
We are pleased to offer our customers the chance to recycle their old electrical items.
If you purchase a new lamp from Needlecraft Express we will take back your old lamp and recycle it free of charge, you have 28 days in which to do this. You are responsible for any postage costs incurred in returning it to us. (We can arrange this on your behalf)
You can bring it in person to our retail outlet at:-
28-30 King Street
To remind you that old electrical equipment can be recycled, it is now marked with a crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with this symbol) in your bin.
If you have any questions about this scheme, just call us free on 0800 588 4005
Or e mail us email@example.com
What is WEEE?
The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items. In the UK, distributors (including retailers) must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. Those establishing their own take-back scheme must as a minimum offer all customers buying new electrical equipment free take back of their old electrical item on a like-for-like basis.
Find more information on WEEE recycling, and to locate your local recycling centre go to www.recyclenow.com